The short version
- We collect the details you give us to build your matrimonial profile, plus basic technical data (IP address, device, approximate location) to keep the Platform safe.
- Your photos and phone number stay private unless you make them public or accept a connection.
- We never sell your personal data for money.
- You can see, correct, download or delete your data, and withdraw consent, at any time by writing to us.
1. Who we are
[LEGAL ENTITY NAME] ("ReachMuslims", "we", "us") operates reachmuslims.in, a matrimonial service for Muslims in India seeking marriage. We decide why and how your personal data is used, so we are the "Data Fiduciary" under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the DPDP Rules, 2025.
This policy explains what we collect, why, who sees it and your choices. It should be read with our Terms & Conditions.
2. Personal data we collect
| Category | Examples | Source |
|---|---|---|
| Account & contact | Name, mobile number, email, password/OTP records, who created the profile (self, parent, sibling…), guardian / Wali name and phone | You |
| Profile | Gender, age / month & year of birth, height, marital status, number of previous marriages, city, state, country, citizenship, country of birth, ethnicity, languages, education, college, profession, company, income, biography, family details, hobbies | You |
| Faith details | Faith, fiqh, maslak / sect | You |
| Photos & media | Profile and gallery photos, blurred copies we create, videos you upload | You |
| Partner preferences | Preferred age range, marital status, ethnicity, location, education, profession, "must have" and "good to have" notes | You |
| Verification | OTP verification, notes from confirmation calls, identity or address proof if we request it | You, our staff |
| Activity | Interests sent and received, connections, saved profiles, profile views, messages to our support team, reports you make | Your use of the Platform |
| Payments | Membership plan, amount, date, transaction ID, payment status. Card and bank details are handled by our payment partners, not stored by us | You, payment partners |
| Device & technical | IP address, device type (phone/tablet/computer), operating system, browser, screen size, language, time zone, pages visited, referring page, date and time of visits and logins | Automatically |
| Location | Approximate location (country, state, city, postal code) derived from your IP address. Precise (GPS) location only if you choose to allow it in your browser | Automatically / with your permission |
We cannot and do not collect your device's MAC address, IMEI or serial number.
3. Sensitive information
Some details on a matrimonial profile are sensitive: your religious beliefs (faith, fiqh, maslak), marital history, photos, precise location and, if you choose to share it, health information. We collect these only because they are needed to find a compatible spouse and only with your consent, which you give when you add them to your profile. You can remove optional details at any time.
4. Why we use your data
- To provide the matrimonial service: create and show your profile, suggest and search for matches, send and manage interests and connections.
- To verify members and keep the Platform safe: OTP login, confirmation calls, detecting fake profiles, fraud and misuse, investigating reports, and keeping security logs.
- To manage memberships and payments: process payments, issue invoices, prevent payment fraud and meet tax obligations.
- To communicate with you: OTPs, account and connection alerts, support replies and, if you agree, news and offers.
- To improve the Platform: understand which pages and features are used (in aggregate) and fix problems.
- To meet legal obligations: respond to lawful requests from courts, police or government authorities.
We process your data on the basis of your consent (given when you register and add details) and, where the DPDP Act allows, for legitimate uses such as complying with law, responding to legal orders and medical or safety emergencies. You may withdraw consent at any time (see section 10); this will not affect processing already done, but we may no longer be able to provide the service.
5. Who can see your profile
| Who | What they can see |
|---|---|
| Anyone, including search engines (not logged in) | A limited summary: first name, age, gender, city/state, profession, height, marital status and profile ID. Not your photos (unless set to Public), last name, phone, email or family contact details. |
| Logged-in members | Your profile details such as your biography, education, family and hobbies, and partner preferences. Photos only if Public or if you have connected. Phone only if you set it to Public. |
| Members you connect with | Your photos and the contact details shown on your profile. |
| Guests with your guest code | The profile view you shared with them via a guest link and code. |
| Our staff and advisors | Your full profile, verification notes and payment status, only to run and moderate the service and help you find a match. |
You can change photo and phone visibility from your profile at any time. If you do not want your public summary to appear in search engines, contact us and we will set your profile to members-only.
6. Who we share your data with
We do not sell your personal data for money. We share it only as follows:
- Other members, as described in section 5.
- Service providers ("Data Processors") who work for us under contract and only on our instructions. For example: cloud hosting and storage [e.g. Amazon Web Services], SMS/OTP and messaging (Amazon SNS, Twilio, WhatsApp), email delivery, payment processing [e.g. Razorpay / Stripe / PayPal], and analytics (Google Analytics).
- Advertising measurement: we use the Meta (Facebook) Pixel to measure our adverts, for example to count registrations that came from an ad. This shares technical data such as your IP address and the pages you visit with Meta.
- Legal and safety reasons: to comply with law, court orders or lawful requests from police or government, and to protect members or the public from harm or fraud.
- Business changes: if our business is merged or sold, your data may transfer to the new owner, who must continue to protect it under this policy.
7. Cookies & analytics
- Essential cookies keep you logged in, protect forms (CSRF) and remember settings such as list or grid view. The site cannot work without them.
- Analytics cookies (Google Analytics 4) tell us, in aggregate, how the site is used. Logged-in members are counted by their numeric member ID only, never by name or email.
- Advertising cookies (Meta Pixel) measure our adverts.
You can block or delete cookies in your browser settings, or use the Google Analytics opt-out. To opt out of advertising measurement (Meta Pixel), email us and we will record your choice.
8. How long we keep your data
- Active profiles: while your profile is active.
- Inactive profiles: hidden after 180 days of inactivity. If you do not return, we will erase your data, after notifying you at least 48 hours in advance.
- Deleted profiles: removed from public view immediately and erased from our live systems within 30 days, and from backups when they are overwritten.
- Security logs (IP address, login times, device details): kept for at least 1 year, as required under the DPDP Rules and government advisories for security and investigation purposes.
- Payment and invoice records: kept for as long as tax and accounting laws require (typically up to 8 years).
- Records of reports, bans and disputes: kept as long as needed to prevent removed users from re-registering and to handle legal claims.
9. Security & data breaches
We use reasonable security safeguards, including encrypted connections (HTTPS), access controls for staff, OTP login and regular backups. No system is perfectly secure, so please keep your login details private.
If a personal data breach affects you, we will inform you without undue delay, explain what happened and what you can do. We will also report it to the Data Protection Board of India within the time required under the DPDP Act and Rules (currently 72 hours for the detailed report).
10. Your rights (DPDP Act, 2023)
Under the DPDP Act, you have the right to:
- Access a summary of the personal data we process about you and the processing activities, and the identities of those we have shared it with;
- Correct, complete or update inaccurate or incomplete data (you can edit most of it yourself from your profile);
- Erase your data when it is no longer needed, unless the law requires us to keep it;
- Withdraw consent at any time, as easily as you gave it;
- Nominate another person to exercise your rights if you die or become incapable;
- Grievance redressal: complain to our Grievance Officer (section 13). If you are not satisfied with our response, you may complain to the Data Protection Board of India.
We will respond to your request within 30 days (and in any case within the 90 days allowed under the DPDP Rules). You must provide accurate information and must not file false or frivolous complaints. You may ask for this notice in English or in any language listed in the Eighth Schedule to the Constitution of India.
11. Children
The Platform is only for adults aged 18 or over. We do not knowingly collect personal data from anyone under 18, and we do not track or target advertising at children. If you believe a minor has created a profile, please tell us and we will delete it.
12. Where your data is stored
Your data is stored on servers located in [COUNTRY / REGION, e.g. United States] and may be accessed by our team in India and the USA to run the service. We transfer data across borders only as permitted by law (including any restrictions notified by the Government of India under the DPDP Act) and with appropriate safeguards in our contracts with service providers.
13. Changes to this policy & how to contact us
We may update this policy. We will change the "Last updated" date and, for important changes, tell you by email, SMS or a notice when you log in.
Name: [GRIEVANCE OFFICER NAME]
Email: info@reachmuslims.in
Phone: +91 7624958500
Address: 242/C, 1st Floor, Ilyas Nagar, Bengaluru, Karnataka 560078
